Question 1

How quickly can you fix my motor failure?

Accepted Answer

We understand that a failed garage door motor can leave you stranded and your home vulnerable. That's why we offer immediate dispatch for motor failures and keep our service vehicles fully stocked with common replacement parts.  For most motor failures, we can have a technician at your door within 1-2 hours during business hours. Our experienced technicians can typically diagnose the issue and complete the repair or replacement within 1-2 hours on-site.  If a complete motor replacement is needed, we carry popular opener models in our vehicles and can often complete same-day installation. For specialty or high-end openers that need to be ordered, we'll provide a temporary solution to ensure your door is operational and secure.  Call us at (336) 914-5407 for immediate dispatch, and we'll get your garage door working again as quickly as possible.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Garage door motor failure can occur for several reasons, and understanding these causes can help you prevent future issues:  Age and Wear: Most garage door openers have a lifespan of 10-15 years. As the motor ages, internal components wear out, leading to eventual failure.  Overheating: Motors can overheat from frequent use, lack of proper ventilation, or trying to lift a door that's too heavy or unbalanced. This is common in summer months.  Power Surges: Electrical surges from storms or power fluctuations can damage the motor's circuit board and internal components.  Lack of Maintenance: Failing to lubricate moving parts, check spring tension, or clean the tracks makes the motor work harder than necessary.  Broken Springs: When torsion or extension springs break, the motor must lift the full weight of the door (often 200-400 pounds), which can quickly burn out the motor.  Obstruction Issues: If the door repeatedly encounters obstructions, the constant starting and stopping stresses the motor.  Improper Installation: Motors that weren't properly sized for the door or installed incorrectly will fail prematurely.  To extend your motor's life, we recommend annual maintenance inspections to catch small issues before they become major problems.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes, we understand that a new garage door is a significant investment, and we want to make it accessible for every homeowner. We offer several financing options to fit your budget:  Financing Options Available: - 0% interest for 12 months on qualified purchases - Extended payment plans up to 60 months - No money down options for qualified buyers - Quick and easy online application process  Why Invest in a New Fiberglass Door: Fiberglass garage doors are an excellent choice for our region. They resist denting, won't rust, and stand up well to the humidity and temperature swings we experience in North Carolina. They also provide excellent insulation value.  The Process: 1. Schedule a free consultation – we'll measure and discuss your options 2. Choose your door style, color, and features 3. Apply for financing – approval usually takes just minutes 4. Schedule your installation at a convenient time  During your consultation, we'll provide a detailed quote and discuss all available financing options. There's no obligation, and we're happy to answer any questions about the investment.  Call us at (336) 914-5407 or use our contact form to schedule your free consultation.

Question 4

What types of garage doors do you install?

Accepted Answer

We install a complete range of garage door types to suit any home style and budget:  Steel Doors: Durable, low-maintenance, and available in many styles. Great for security and insulation.  Fiberglass Doors: Resistant to dents, rust, and salt air. Excellent choice for our humid climate.  Wood Doors: Beautiful, classic appearance with natural insulation properties.  Aluminum Doors: Lightweight and rust-resistant, perfect for modern homes.  Custom Doors: We work with leading manufacturers to create custom designs for unique openings.  All installations include proper sizing, professional installation, and our 3-year warranty on parts and labor.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year. However, the frequency may vary based on usage:  Light Use (1-2 times daily): Annual service is sufficient  Moderate Use (3-5 times daily): Every 6-12 months  Heavy Use (Commercial or large family): Every 3-6 months  What's Included in a Maintenance Visit: - Complete 25-point safety inspection - Lubrication of all moving parts - Spring tension adjustment - Balance testing - Safety reversal testing - Weather seal inspection - Opener adjustment  Regular maintenance prevents costly repairs, extends the life of your door, and ensures safe operation. Many issues can be caught early before they become emergencies.

Question 6

Do you provide emergency service on weekends and holidays?

Accepted Answer

Absolutely! We offer 24/7 emergency garage door service, including weekends and holidays. We understand that garage door emergencies don't wait for business hours.  What Constitutes an Emergency: - Door won't close, leaving your home unsecured - Broken springs preventing door operation - Door fell off tracks - Vehicle stuck inside garage - Opener malfunction with no manual release  Our Emergency Response: - Immediate dispatch available - Fully stocked service vehicles - No extra charge for weekend emergency calls - Fast response throughout our service area  For emergencies, call our 24/7 line at (336) 914-5407. We'll have a technician on the way as quickly as possible.

Question 7

What warranty do you offer on your work?

Accepted Answer

We stand behind our work with a comprehensive 3-Year Warranty on All Work:  What's Covered: - All labor performed by our technicians - Parts installed by our team - Installation workmanship  Manufacturer Warranties: In addition to our service warranty, all products we install come with manufacturer warranties that typically range from 5-20 years depending on the product.  Our Guarantee: Not satisfied? We'll make it right – risk-free guaranteed. If you're not completely happy with our work, we'll return to address any concerns at no additional cost.  This commitment to quality and customer satisfaction is why we've earned the trust of over 8,392 customers.

Question 8

How much does a garage door repair typically cost?

Accepted Answer

Repair costs vary depending on the issue and parts needed. Here are typical ranges:  Common Repairs: - Spring replacement: $150-$350 - Cable repair: $100-$200 - Roller replacement: $75-$150 - Opener repair: $100-$300 - Panel replacement: $200-$800  Factors Affecting Cost: - Type and quality of parts - Door size and weight - Accessibility - Time of service (emergency vs. scheduled)  Our Pricing Promise: - Free estimates on most repairs - Upfront pricing before work begins - No hidden fees - Competitive rates  Call us at (336) 914-5407 for a free estimate specific to your situation.

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